What are the payment methods?

Each order can be paid for in one of the following ways: Cash on delivery - the amount is paid in cash or by card to the courier who delivers the order; Payment by card – online payment by credit or debit card, upon completion of the order By bank transfer - payment is made by bank transfer to the site's bank account. Account/IBAN: BG17UNCR70001525113595 Bank code/SWIFT/BIC: UNCRBGSF Bank: Unicredit Bulbank All prices are final customer and include VAT!

Can I pay by card on delivery?

Yes, with cash on delivery, you can pay by card or cash.

How can I receive an invoice?

If you wish to receive an invoice, it is necessary, after you have selected the products, to fill in the delivery details and the invoicing data of the order. Please make sure that the specified e-mail is written correctly! With care for the environment, The Chic Deco issues electronic invoices, which are sent to the e-mail you specified after completion of the order and completed payment. Electronic invoices are a convenience for customers, but also an important factor for environmental protection. They contain all mandatory details and do not differ in content from paper invoices. The convenience of electronic invoices is the quick and easy issuance, storage and sending.

Can I edit/cancel my order?

Once an order is placed online, it cannot be corrected or cancelled. In case you would like to make any changes, please contact the customer service team directly by email: sales@thechicdeco.com . Orders that have been shipped cannot be changed or cancelled.

What are the conditions for returns or exchanges?

Any item can be returned or exchanged within 14 (fourteen) days from the date of receipt. For this purpose, the item must be in its original packaging and without signs of use or damage to the commercial appearance. Shipping costs when returning products are at the customer's expense. The conditions and terms for returning goods are in accordance with the requirements of the Consumer Protection Act. To do this, you will need to fill out a product return form here . In case of cancellation of an Order, the refund of the amount paid by the Buyer is carried out by the Seller only by bank transfer within 14 /fourteen/ days from the date of the order. The Seller undertakes to refund the amount paid by the Buyer within 14 /fourteen/ days from the date of receipt of the goods returned by the Buyer. In case the Order was paid by card, through the Virtual POS terminal on the Website, the amount will be refunded to the card from which the payment was made. In the event that the Order was paid by cash on delivery, the amount will be refunded to the personal bank account specified by the Customer in Bulgarian leva. In connection with the foregoing, the Seller is not responsible for an erroneously submitted bank account. The Seller's responsibility to refund an amount for a refused order ends at the moment of making the bank transfer to the account indicated by the Customer. In cases where the Buyer has requested an invoice from a legal entity, the latter receives a Credit Notice from the Seller on the day of refund.

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